Renting FAQ

Why do I need bond or deposit before I can rent?

A bond or deposit is a payment by a tenant to the host that acts as security against the tenant/resident to ensure that they abide by the terms of their rental agreement. The bond money must be given back when the tenant/resident leaves, unless the tenant/resident has broken the terms of the lease.

Will my deposit be refunded?

The deposit money must be given back when the tenant/resident leaves, unless the tenant/resident has broken the terms of the lease.

What happens to the deposit or bond?

Depending on the property's location, the treatment of bond / deposit will be different.

Plese select the country where you are currently renting or wish to rent to view the relevant policies and procedures regarding the bond / deposit money.

Rental property in Indonesia,
Received deposit will be hold by Orento as the third-party mediator until the end of leasing term. You must meet the conditions of your rental agreement in order to get back the full bond amount once you leave your rental property. The deposit will then be returned when Orento has received a damage and compensation report that has been agreed by both host and tenant.

Rental property in Australia,
Received deposit by Orento will be handed out to the host. The host then has the reponsibility to lodge the deposit to the relevant authority. The host is then required to provide a copy of the bond receipt and bond reference number to the tenant. These information can be accessible by both tenants and host via the Documents menu of the property.

How do I pay the deposit or bond?

You will be required to pay bond / deposit in the first payment you make to book a tenancy. An invoice will be issued containing the first month's rent and the required bond amount.

You pay for the initial payment the same way you would pay rent. You can find all you outstanding and upcoming payment invoices under the payment menu for the listing.

Once the bond is received and lodged to the relevant authority by the host, we will notify you and include the bond receipt including the bond reference number which can also be accessed via the documents menu of the listing.